FAQ: The collection of the most common questions about the MyNet App
How does the MyNet App work? Is it suitable for companies with offices abroad? How long does it take to get a customized company app?
We understand that before considering an HR software solution, there are several aspects to evaluate.
That’s why we’ve gathered some of the most frequently asked questions here to help you make an informed decision. Didn’t find the answer to your doubts? Contact us, and we will respond via phone call or email.
Internationalization
Can MyNet be used with employees in offices outside of Italy?
Yes, MyNet is available on all major app stores for Android and iOS, making it accessible to users worldwide, even outside Italy.
Internationalization
Does the platform support different time zones?
Yes, MyNet can automatically detect and manage different time zones, displaying time differences based on the user’s region.
Internationalization
Can I send welcome and password recovery emails in a different language for specific users?
Yes, from the Back Office, you can select the language for the initial system emails used to activate users. After the first activation, the system automatically recognizes the language set on the user’s device.
Internationalization
In which languages is the platform available?
MyNet is a multilingual platform that adapts to users’ needs. It is available in Italian, English, and Spanish and automatically switches based on the language set on the user’s device. If the selected language is not available, the platform defaults to English (e.g., if a user’s device is set to Chinese, MyNet will be displayed in English. If the device is set to Italian, MyNet will be displayed in Italian).
Data protection and Security
What happens to an employee’s data when they leave the company?
The MyNet application is designed to help clients comply with data minimization and storage limitation principles. For this reason, the app only processes essential data required for its functionality. With MyNet, it is possible to delete personal data related to an employee who has resigned or been dismissed. Requests submitted by employees through the HR Ticket module are stored only as long as the app is in use and are deleted once the user is removed from the system.
Requests managed by authorized personnel, stored in a dedicated area, do not have an automatic deletion deadline but can be deleted at any time upon request.
Data protection and Security
What should I do if I identify a security or data management issue?
To report security-related issues or data management concerns, you can contact the support team at assistenza@appmynet.it.
Data protection and Security
What happens in the event of a data breach?
As a Data Processor, MyNet collaborates with clients to help them fulfill their obligations under GDPR Articles 15-22. MyNet employs qualified personnel who act as system administrators and oversee all data and information stored in the MyNet Cloud, including user credentials.
To comply with GDPR requirements, all system administrators are individually identified and assigned unique credentials, and their activities are documented to enable auditing and investigation of potential data breaches.
Data protection and Security
How does authentication work?
All passwords are stored in an encrypted format within the database using multi-level encryption algorithms with “salt,” based on the Argon2 algorithm. Password requirements: minimum 8 characters, at least one uppercase and one lowercase letter, at least one number. System administrator logins require multi-factor authentication (MFA).
Data protection and Security
Is the platform secure?
Yes, MyNet always communicates using secure connections (HTTPS2 or highly encrypted VPNs with asymmetric keys). The platform is protected by 8192-bit keys and, in other cases, by strong alphanumeric passwords. MyNet’s core infrastructure is serverless and operates on Google Cloud, benefiting from built-in security measures such as firewalls and antivirus protection. All communications between APIs are authenticated with JWT (JSON Web Token) to manage user credentials securely.
Data protection and Security
Are data backups performed? How are they managed?
Yes, MyNet automatically performs regular database backups, maintaining seven historical copies in two separate locations. Database restoration can take up to one business day and follows a structured escalation procedure.
Data protection and Security
What is MyNet’s role regarding user data?
MyNet acts as the “Data Processor” of users’ personal data.
Although the privacy by design principle primarily applies to Data Controllers, according to Recital 78 and Article 28 of the GDPR, the data protection by design principle also extends to other entities involved in processing personal data, such as service providers, product and application developers, or device manufacturers. The Data Controller must require these entities to “take data protection into account when developing and designing such products, services, and applications” to ensure that processing complies with GDPR requirements and safeguards the rights and freedoms of data subjects.
Data protection and Security
Where is MyNet’s infrastructure hosted?
MyNet’s infrastructure is hosted on Google Cloud servers located in Belgium (more informations).
Data protection and Security
Which data can system users see? What can employees access?
MyNet fully complies with GDPR regulations, allowing each company to decide what content employees can access. Administrators can assign permissions for each module, ensuring that employees only see relevant content.
Data protection and Security
Is MyNet software GDPR and privacy-compliant?
Yes, MyNet was developed with privacy by design principles from the very beginning.
Assistance and support
How long does it take to receive a response from customer support?
Support requests are typically handled within two business days. Some complex issues may take longer if they require technical department intervention or system maintenance.
Assistance and support
How can I contact customer support?
You can reach MyNet support by filling out the support form within the App.
Alternatively, email assistenza@appmynet.it. Our support team is available Monday to Friday, 9:00 AM – 6:00 PM (CET).
Assistance and support
Are there additional costs for customer support?
No, support is included in the monthly fee for both Back Office administrators and App users.
Assistance and support
What does MyNet support cover?
Support helps both companies and users with technical issues, usage guidance, and daily operations. Managers can also rely on a dedicated contact person for tailored advice and best practices on how to maximize the platform’s potential.
Integration with other platforms
Can MyNet export data?
Yes, depending on the module, data can be exported in CSV, Excel, and custom formats.
User registration and log in
If the app is not compatible with my device, can I access it via the web?
Yes, if the company deems it appropriate, it can provide employees with a web access link. However, through this link, only the Ticket HR and Cabinet modules will be accessible. The other modules require the use of the app and are not available outside of it.
Integration with other platforms
Does MyNet integrate with other software?
Yes, MyNet provides REST APIs for modules like News Feed, Cabinet, HR Ticket, Time Keeper, Events & Training.
This allows seamless integration with payroll systems, ERPs, WordPress, and more.
Activation, customisation and release
Is it possible to import employee data that the company already has?
Yes, employee records can be bulk imported using a CSV file, or a customized synchronization with other management systems can be evaluated.
Activation, customisation and release
Do I need specific IT skills to start using MyNet?
No, MyNet is easy and intuitive for both managers and employees. The Back Office and the App have been designed with a strong focus on user experience and user interface to maximize ease of use.
In any case, for any difficulty or doubt, managers and end users are guaranteed support and assistance from a MyNet team member.
Activation, customisation and release
Who handles the initial configurations?
The initial configurations are done directly by the MyNet project manager assigned to the company. Afterward, the company becomes autonomous but can always request help and continuous support from MyNet consultants.
Activation, customisation and release
How is the tool implemented in the company?
MyNet provides companies with dedicated professionals who guide clients through the entire implementation process. MyNet strongly believes in the value and importance of human relationships, which is why each client is assigned the same contact person within the MyNet team. This person, familiar with the company’s situation, takes care of:
- Collecting data for graphical customization
- Setting up and configuring permissions for administrators
- Providing training on the tool’s usage
- Supporting the company during the initial user registration and activation phase
- Offering assistance throughout the entire usage period of the platform
Activation, customisation and release
How long does it take to set up MyNet?
MyNet can be configured and activated within one business day.
Employees can immediately download and use the App once it is set up.
Activation, customisation and release
Which aspects of MyNet can be customized?
- Back Office web address
- Activated modules visible in the App and Back Office
- Administrator permissions per module
- App colors and backgrounds
- Company logo inside the App
- App font
- Visible company details
- Privacy Policy and Terms of Use
Activation, customisation and release
How is the platform activated and implemented in the company?
To activate the platform, it is necessary to sign the contract between the parties and initiate the release process of the customized tool within the company. This phase includes training for administrators, user support during the activation phase and manager assistance in using the tool in their daily work routine
Price, contracts and number of employees
How do I pay for the service?
The cost varies based on the number of employees and selected modules.
There is a one-time setup fee and a monthly subscription fee based on:
- SETUP FEE – A one-time activation cost that varies depending on the selected modules.
- MONTHLY LICENSE FEE – Based on the number of modules and users.
Price, contracts and number of employees
How long does the contract last?
The contract is valid for 1 year from the date of signing. It is automatically renewed for an additional 2 years at each subsequent expiration.
Price, contracts and number of employees
Is it possible to change the number of users in MyNet during use?
Yes. The Back Office allows company/organization administrators to add users as needed. There is no limit on the number of users, and the company has full autonomy in managing them within the platform. Administrators can add and disable users who are no longer part of the organization and can monitor the number of active users in real-time.
Additionally, the pricing plan can be adjusted based on the total number of users added to the platform.
Price, contracts and number of employees
How many people can be managed with MyNet?
There is no limit to the number of users.
The only difference lies in the monthly costs, which are calculated based on the number of users added to the system. For more details, please refer to the “MyNet Costs” section.
Price, contracts and number of employees
How much does MyNet cost?
The cost of MyNet varies depending on the number of users added to the platform. MyNet offers two pricing plans: one for companies with more than 50 employees and one for companies with fewer than 50 employees.
In any case, there is a one-time setup fee at activation and a monthly fee based on the number of users in the platform.
Specifically:
- SET-UP: Initial activation cost, paid one-time. It varies based on the number of selected modules. Each module has its own activation cost.
- MONTHLY SOFTWARE LICENSE FEE: Varies depending on the number of selected modules and the number of users added to the platform. It is calculated per employee/month.
- CLOUD INFRASTRUCTURE FEE: Varies depending on the number of selected modules and is calculated per employee/month.
Target companies
Who is MyNet designed for?
MyNet is suitable for any company or organization looking to improve internal communication and HR management.
For more information, we recommend writing to support@appmynet.it or using the live chat on the website. One of our representatives will provide all the necessary answers and help assess the integration of the tool based on your company’s specific needs.
User registration and log in
What are the credentials to use to log in to the Back Office dedicated to administrators?
Simply visit the custom link provided by the company and log in with your credentials. You can access the Back Office with the same credentials as the App.
User registration and log in
When I receive the email to set/reset my password, I see the error “expired token.” How can I fix this?
The link we send is valid for only 24 hours and can be used to set the password only once. You can request a new one by clicking on “forgot password” on the login screen of the App (or Back Office). If the problem persists even after requesting a new link, you can copy and paste it into your browser (Safari, Chrome, Firefox, etc.). Additionally, you can contact support at assistenza@appmynet.it.
User registration and log in
I am not receiving the activation or password recovery email. What should I do?
You can contact your company and verify that you have been correctly registered with your name, surname, email address, and all necessary details. If the company confirms your correct registration, we recommend checking your spam folder.
Alternatively, you can contact us at assistenza@appmynet.it, specifying which company you work for.
User registration and log in
When trying to log in, I see the error “Invalid Credentials”, what can I do?
You may be entering incorrect credentials (email or password). It is recommended to recover the password by following the instructions under the section “How to recover the password.”
User registration and log in
I forgot my password, how can I recover it?
Simply click on “forgot password” from the HOME screen of the App. MyNet will send an email to the registered address, allowing you to set a new access key.
Note: The password can only be recovered once within 24 hours.
User registration and log in
If the App is not compatible with my device, can I access it via the web?
Yes, if the company deems it appropriate, it can provide employees with a web access link, allowing access only to the Ticket HR and Cabinet modules. Other modules require the use of the App and are not available outside of it.
User registration and log in
On which devices can the App be downloaded?
The application is available for Android phones and tablets running OS version 7 and later, and for iOS phones and tablets running OS version 12 and later. If the device’s operating system is not among the listed versions, updating is recommended. In cases where updating is not possible due to outdated devices, we suggest contacting the company or organization to report the issue. The Ticket HR and Cabinet modules can also be accessed via the web using the personalized URL provided by the company or organization.
General info
How does Mynet work?
MyNet is a management platform composed of an App dedicated to employees, collaborators, or customers, which integrates with a Back Office for content administration (managed by responsible figures within the company or organization).
The App is available for all iOS and Android devices, while the Back Office is accessible to administrators through a personalized URL agreed upon at the time of contract signing.
The platform is modular, making it highly customizable in terms of functionality. Each module has specific functions, allowing the company to choose the ones of interest, which will be displayed in both the App and the Back Office.
General info
Is it necessary to install software to use the Back Office for administrators?
NO. The Back Office for administrators, which is used to manage the content visible in the App, is available through a dedicated URL and can be accessed with any web browser from mobile or desktop (Safari, Google Chrome, Firefox, etc.).
General info
How do I access the App or the Back Office?
To log in, an email address and password are required.
Users (name, surname, email, and possibly phone number) must be registered by the company or organization. Self-registration from this site is NOT possible.
Usually, the company or organization registers employee emails and those of individuals it wishes to grant access to. If the company does not handle registration, it may request users to complete a dedicated form, submitting their data for validation and approval by the company. In any case, SELF-REGISTRATION FROM THE MYNET WEBSITE IS NOT POSSIBLE.
Once the company or organization registers the email address, a welcome email is sent, allowing users to set their password and then access the App or Back Office.