MyNet Training and Consulting: Supporting Clients Every Step of the Way
Embracing innovation and digitalizing internal processes is not always easy. That’s why every MyNet client can rely on training, consulting, and continuous support from a dedicated point of contact to help navigate doubts and fully understand the potential of the HR software.
The Customer Success Management team is structured to support clients throughout every phase of the App deployment—from configuration to technical assistance, including consulting on process digitalization.
How Does the Deployment of MyNet Work?
Based on our experience, we have developed a phased deployment process that takes into account the human factor, ensuring a smooth transition without disrupting operations.
- Dedicated Consultant
You will be assigned a MyNet team member who will take care of all your needs and help you gradually become familiar with the platform. - Marketing Kit
To simplify employee adoption and encourage the download of MyNet, you will receive a marketing kit filled with informative graphic materials explaining the benefits and usage of the platform. - Continuous Support
Even after deployment, your dedicated consultant will remain available to answer any questions, address any needs, and provide ongoing consulting.
Every Phase of HR Software Deployment, from A to Z
No surprises. Here’s what to expect.
Customized App Configuration
Once the commercial phase is complete, you will be assigned a Customer Success Management consultant who will guide you through the configuration of your personalized App, tailored to your business needs and brand identity.
Want to use your company logo and colors to create a branded corporate App? No problem! In addition to selecting the features to activate, you can specify all customization details using the “Personalization Document” we provide.
In summary:
- App aligned with corporate branding
- Custom logo and color settings
- Activation of selected Modules and Features
- Configuration of Terms of Use and Privacy Policy visible in the App
- Collection of system administrators
Manager Training
Company managers can take advantage of training provided by the MyNet team to learn all the secrets of the platform before its implementation, ensuring full autonomy in managing every aspect.
The training includes a series of recorded sessions, both introductory and technical, designed to analyze individual features. It then continues with consulting sessions tailored to support specific business needs. Worried that using the App might be difficult for employees? Don’t worry—the App is extremely intuitive, and you’ll receive video tutorials and other informative materials to share.
In summary:
- Customized training tailored to business needs and pace
- Recorded training available for managers to master the platform
User Activation and Deployment
Throughout the entire deployment phase, you can rely on continuous support from your dedicated Customer Success Manager, who will also handle all operational aspects with managers. To introduce the new HR software to employees, you’ll have access to the MyNet marketing kit, a valuable collection of internal communication materials to simplify the rollout of the new tool. Your Customer Success Manager will also assist in generating initial content and configuring HR workflows according to your needs, working with you to set an official launch date.
In summary:
- Support in engaging end-users
- Guided creation of content within the App
- HR workflow configuration to streamline digitalization
- Scheduling an official launch date and facilitating user onboarding
Technical Consulting
Your assigned Customer Success Manager will remain available even after deployment to continuously address any doubts or questions.
In summary:
- Technical consulting for special requests or additional training
- Direct contact via phone or email
- Dedicated ticketing platform for fast and transparent issue tracking
Tailored Consulting and Custom Development
MyNet’s consulting services are ongoing, with regular meetings to answer questions, provide targeted advice, and leverage the best practices from other companies using MyNet.
Need a feature that doesn’t exist yet? Discuss it with your dedicated Customer Success Manager.
In summary:
- Process digitalization consulting and workflow optimization
- Targeted recommendations on using modules and features based on needs
- Regular check-ins with your Customer Success Manager
- Presentation of new features or modules that may benefit your business
- Opportunity to develop custom functionalities